Computer Help Desk Services

Frustrated and need a quick solution to a technical problem? With our live remote–assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

After you place your service call, by calling 800.891.3388, a member of our support team will talk with you to determine the nature of the problem.

How It Works:

Step 1: Agree to the rates, terms and conditions of the remote administration service.

Step 2: Once you are on the phone with a member of our support team, you will be directed to initiate the screen–sharing session.

The Support Session Will Begin

Step 3: You are prompted to download a small virus–free plug–in.

Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen–sharing session at any time.

If parts are needed to repair your equipment, prior to ordering any parts, you will be quoted the cost of those parts. As a part of our Depot Services (Carry–In), we do have a flat $50.00 fee. This fee covers initial inspection and repair quotes, as well as inspections where no problem is found. If you move forward with the quoted repair, the $50.00 fee will be waived and the initial time spent in diagnosis will be applied toward the 1 hour repair minimum. If you decide to cancel the call or we cannot find failure with the machine, you will be charged the $50.00 for the time of inspection.

If you have requested service for what is thought to be warranty repair, you may still acquire charges depending on what the manufacturer warranty covers. We normally find that parts are covered but labor is not. We will let you know if any of your call is billable when we find out from the manufacturer. NOTE: Remote Administration is never covered by manufacturer's warranty.

Exclusions: Unless specifically agreed in writing, TriTech Corporation of America assumes no responsibility for the performance or applicability of customer’s hardware, software, or data. Proper backup and data preservation procedures must be employed by the Consumer prior to TriTech Corporation performing the services, and throughout the continuing performance of the services. TriTech Corporation of America disclaims any liability for damage to or destruction of the customer’s data as a result of performing services. If the service, prior to the replacement or repair of hard drives, TriTech Corporation shall not be responsible for preservation of the programs or data on the hard drives. Unless specifically included in the services, TriTech shall not be responsible for transferring data and programs between defective drives and a replacement drive.

TriTech Waukesha, WI

2325 Parklawn Drive Suite D
Waukesha, WI 53186
Phone: 262.717.0037
Fax: 262.717.0045
Toll Free: 800.891.3388

TriTech Milwaukee, WI

316 N. Milwaukee St. Suite 446
Milwaukee, WI 53202
Phone: 262.717.0037
Fax: 262.717.0045
Toll Free: 800.891.3388

Contact TriTech

Computer Helpdesk Services

Remote Assistance

To get started once you have agreed to the terms and have a technician on the phone, simply click the "start session" button below.